Presso support

Find a saved file, recover a failed job, or get help with Pro.

Include your Presso version, macOS version, file format and the steps that led to the issue. Private media is not required.

Get started

Add a supported video, photo or audio file.
Choose Compress for a smaller result, or Convert to change format.
Select a preset or target and check the save destination.
Run the job, then use the saved row to reveal or share the result.

Presso requires macOS 14 or later. Format support depends on macOS and the source file.

Find an output

The default destination is Documents/Presso. Open the completed row in Finder, or check Save & Naming in Settings for your current destination and filename options. You can choose a different destination before a run.

Presso normally keeps the source file. Moving originals to Trash is an explicit setting and is attempted only after a successful save. A warning means the output was saved but the original could not be moved.

Fix a failed job

If a target is too small, choose a larger target. A long or complex file may not fit a small budget.

If the save folder is unavailable, reconnect the drive or choose the folder again in Settings. Ensure the destination has free space and that Presso has access to it.

If a previous run needs recovery, follow the recovery message before starting more files. Keep the source and saved outputs until the app confirms the result. Cancelled or failed jobs can be retried explicitly.

For an unsupported format, try a supported source export from the app that created it. Renaming a file’s extension does not convert it.

Purchases and Pro

Check that the Mac App Store is signed in to the Apple Account used for your purchase, then open Pro settings and choose Restore purchases. Connect to the internet so the purchase can be checked.

To cancel renewal, choose Manage subscriptions or follow Apple’s subscription instructions. Uninstalling Presso does not cancel billing. For a refund request, use Apple’s Report a Problem service.

Existing lifetime Pro owners can restore that purchase. A cancelled subscription normally keeps Pro until the paid period ends; billing problems and refunds can affect access. The app displays the verified status available to it.

If restoration still fails, email mihalygyori05@gmail.com with the app version and error message. Do not send passwords or payment-card details.

Privacy questions

Media processing stays on your Mac. Purchase services use the internet. Read the privacy policy for details, or contact the support address above.